What can I expect from your support service?

We are more than happy to help you to make the most of your investment in our products.

Our support covers:

  • Questions relating to usage of the template.
  • Questions relating to usage of the Timber framework.
  • Questions relating to setting up a template or theme.

In order for us to maintain a fair and pleasant support experience, we may have to limit our support service beyond a certain threshold including but not limited to:

  • Design consultation.
  • Assistance requiring customization.
  • Assistance requiring tutoring on the beginner's level.

Should you require any assistances beyond the threshold, we are able to provide you an advanced level of assistance services to fulfill your needs for a nominal fee. Please feel free to ask us for more details on your custom care service.